PRIVACY POLICY
Last updated: April 8, 2025
At Apostl, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with us in any way. Our policy complies with the Privacy Act 1988 (Cth) and reflects best practices in accordance with the Australian Privacy Principles (APPs), and where applicable, international standards such as the GDPR and CCPA.
1. Collection of Personal Information
We may collect personal information from you when you:
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Visit and use our website
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Place an order or register an account
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Contact us via email, phone, or live chat
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Interact with us on social media or through promotions and events
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Apply for a role with us
Information we may collect includes:
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Full name
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Date of birth
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Email address
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Delivery and billing address
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Phone number
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Gender
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Purchase history
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IP address and browser information (via cookies and log data)
2. Use of Personal Information
We collect and use your information to:
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Fulfill your orders and manage delivery
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Provide customer support and respond to enquiries
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Send marketing communications (with your consent)
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Improve website functionality and user experience
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Comply with legal obligations
3. Sharing of Personal Information
We will never sell your data. We may share your information with trusted third parties, strictly for the purpose of operating our business. These may include:
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Payment providers (e.g. Stripe)
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Email and SMS platforms (e.g. Klaviyo)
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Shipping and logistics providers
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Analytics and website services (e.g. Google Analytics, Meta Pixel)
All third parties are required to maintain confidentiality and use data only as instructed.
4. International Users & Data Transfers
If you access our site or purchase from outside Australia, you acknowledge that your personal data may be processed and stored in Australia or by third-party providers globally.
If you are located in the European Economic Area (EEA) or California (USA), you may have additional rights including:
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Access to your personal data
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Request correction or deletion
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Object to or restrict data processing
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Portability of your data
To exercise any of these rights, contact us at: hello@apostl.com.au
5. Shipping & International Customs Policy
We offer international shipping, including to New Zealand. However, please note:
For destinations outside Australia and New Zealand, Apostl does not cover customs duties, tariffs, or import taxes. These are the responsibility of the customer and may vary depending on your country’s laws.
6. Cookies & Log Data
We use cookies and similar technologies to enhance your experience and collect usage data. This may include:
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IP address
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Browser type and version
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Pages visited
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Time and date of visit
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Time spent on pages
You can manage cookie settings via your browser. Disabling cookies may affect functionality.
7. Security of Personal Information
We take data security seriously. All transactions are processed securely using Stripe with SSL encryption. We do not store your credit card information—it is handled directly by Stripe.
We also regularly update our firewall and site security protocols to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your data only for as long as needed to fulfill the purposes for which it was collected, or to meet legal obligations. When no longer required, your data is securely deleted.
9. Your Rights & Choices
You have the right to:
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Access, correct, or delete your personal data
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Opt-out of marketing communications at any time
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Request a copy of the information we hold about you
To update your details or unsubscribe, use the links in our emails or reply “STOP” to SMS.
10. Contact Us
If you have any questions about this Privacy Policy or the handling of your personal data, please contact us at:
📧 hello@apostl.com.au
📞 0423 236 818
📍 122B Unit 4 Mornington Road, Mornington, TAS 7018
