Returns & Exchanges
We want you to fall in love with your Apostl pieces, so if you’re not 100% happy with your purchase you can return it for a store credit or a refund within 30 days of purchase.
There’s no need to contact us prior to returning your order, simply follow the link below!
SEND IT BACK TO US
Please see the returns policy before processing your return, as some exclusions apply!
-Please send your return to the address below.
122B Unit 4 Mornington Road, Mornington, Tas, 7018
-Your items must be returned unworn and in their original condition
- Exchanges and refunds can only be processed when we receive the original item back from you
- Sale items can be Exchanged however the return postage for the exchanged item must be covered by the buyer.
- Please keep the tracking number handy on you.
- We will contact you once we process your return!
Items may be returned within 30 days from the date of purchase, for an exchange, store credit or refund. Items must be unworn, in their original condition, and with proof of purchase to be eligible for return.
Apostl does not cover the cost of return postage. Unless an error has occurred at the fault of Apostl, you will not be asked to pay the return postage fee when lodging your return. We recommend purchasing tracked postage so you can trace your return; Apostl does not assume responsibility for lost parcels.
Items purchased on sale, promotional items and free gifts are not eligible to be returned.
For change of mind refunds, we will deduct a restocking fee of $7.99 from the original payment. Our reason for doing this is because we endure more return costs for returned items that are not defective.
Store credits work the same as a gift card! You will receive your credit note to the email used to complete the original purchase. Your unique credit note number can be used online or in store. Store credits have an expiry of 3 years!
For online use, you need to enter the credit note number in the ‘gift card or discount code’ section at checkout.