REFUNDS AND EXCHANGES
APOSTL Returns & Exchanges
Every APOSTL piece is handcrafted with care. If your order isn’t quite right, we’re here to help.
Australian Returns at a Glance
| Your purchase | Return options | Return postage |
|---|---|---|
| Full-price jackets, within 14 days of receiving your order | Full refund, subject to our return conditions | One free return-postage label per original order |
| Full-price jackets, after 14 days and within 30 days | Exchange or store credit only | Customer pays |
| Sale or promotional jackets, within 30 days of receiving your order | Exchange or store credit only | Customer pays |
| Bags and accessories, within 30 days of receiving your order | Exchange or store credit only | Customer pays |
Purchases made using our Welcome Discount Code follow the standard returns policy for the item purchased.
These conditions apply to change-of-mind returns. Your rights for faulty or incorrectly supplied items remain unaffected.
Full-Price Jackets
Full-price jackets are eligible for a full refund if returned within 14 days of receiving your order.
Items must be shipped back in their original condition, unworn and unaltered, with tags attached and packaging intact.
Free return postage
APOSTL provides one free return-postage label per original order for eligible full-price jacket refunds lodged within 14 days of delivery.
Email returns@apostl.com.au to request your prepaid return label before posting your item.
Receiving an exchange or replacement size does not renew this allowance. Customers are responsible for postage on any further change-of-mind returns and any subsequent exchange deliveries.
This limit does not apply to faulty or incorrectly supplied items and does not affect your rights under Australian Consumer Law.
After 14 days
After 14 days, but within 30 days of receiving your order, full-price jackets are eligible for exchange or store credit only. Customers are responsible for return postage during this period.
Sale & Promotional Jackets
Sale and promotional jackets are eligible for exchange or store credit only, lodged within 30 days of receiving your order.
Change-of-mind refunds are not available. Customers are responsible for return postage.
Purchases using our Welcome Discount Code follow our standard returns policy rather than the sale restriction.
Exchanges are processed once we receive your item.
Bags & Accessories
Bags and accessories are eligible for exchange or store credit only, lodged within 30 days of receiving your order.
Change-of-mind refunds are not available. Customers are responsible for return postage.
How to Return Your Item
For a full-price jacket refund within 14 days:
Email returns@apostl.com.au to request your prepaid return label before posting your item. One free return-postage label is available per original order.
For an exchange or store credit:
Send your item to the address below. Return postage is at your expense where indicated in this policy.
APOSTL Returns
Level 1 & 2, Bidencopes Building
90–92 Murray Street
Entry via Bidencopes Lane
Hobart TAS 7000
Australia
For assistance, email returns@apostl.com.au.
Refunds and exchanges are processed once we receive your item.
Return Conditions
Returned items must be:
- Unworn, apart from trying on for size and fit.
- Unwashed and unaltered.
- Returned with all original tags attached.
- Returned with packaging intact.
- Returned with any custom features unaltered.
Change-of-mind returns that do not meet these requirements may be declined.
Made-to-Measure & Custom Orders
Made-to-measure and custom orders are not eligible for change-of-mind refunds or exchanges.
If the measurements are incorrect due to an error by APOSTL, we will honour a refund or exchange.
Your rights for faulty or incorrectly supplied items remain unaffected.
Items Not Eligible for Change-of-Mind Refunds
- Worn items, beyond trying on for size and fit.
- Gift cards.
- Sale or promotional purchases, except Welcome Discount Code purchases as explained above.
- Bags and accessories.
- Custom or made-to-measure items, subject to the exceptions explained above.
International Returns
International customers are welcome to return items for a refund or store credit.
Returns must be lodged with your chosen carrier within 30 days of receiving your order.
- All return postage costs, duties and taxes are the customer’s responsibility.
- Items must be unworn, with all tags attached and in their original packaging.
- Return postage tracking must be provided.
- APOSTL is not responsible for customs delays.
- If customs duties are not paid by the customer, the return may be refused or the duty amount deducted from the refund.
Refunds are processed once your item has been received and inspected at our warehouse.
Processing Times
Refunds are typically processed within three to five business days of receiving and inspecting your return.
Faulty or Incorrect Items
If your item is faulty or incorrect, please email returns@apostl.com.au.
APOSTL will cover all return postage costs and ensure you receive a replacement or full refund.
The change-of-mind deadlines, exclusions and free-postage limit above do not restrict your rights under Australian Consumer Law.
